---
title: Email duplication
description: "**Duplicate Email Dialogue Box** If a user attempts to place an email into a destination folder that already contains a duplicate of the email, the user might be prompted with the Duplicate Email dialogue box. There are two options: -…"
url: "https://epona.com/knowledge-base/email-duplication/"
updated: "2025-09-10"
category: Email Management
tags:
  - English
---

# Email duplication

**Duplicate Email Dialogue Box**

If a user attempts to place an email into a destination folder that already contains a duplicate of the email, the user might be prompted with the Duplicate Email dialogue box. There are two options:

- Choose **Save the email with follow up number** to add a version number extension to file name.
- Choose **Don’t save the email** to not move a duplicate into the destination folder

![](https://www.epona.eu/wp-content/uploads/sites/3/2020/04/image062-1.png)

*Note: If this does not happen for you then you have most likely configured your settings in a manner that does not save duplicates. See the section noted in the red box below.

![](https://www.epona.eu/wp-content/uploads/sites/3/2020/04/image018.png)

*Note: To configure preferences for duplicate emails, see *Configuration 2.3.2 Preferences*.