Your role
You will be first-level support for our clients regarding their hosted environment and support our employees in internal systems as well.
Our case management system Advosys is an on-prem hosting solution and we have 200+ customers that are running on our hosting platform. You will collaborate closely with our development, second level support, and consultancy teams, bridging the gap between technical operations and user experience. When not working with clients your role will also be to support internal employees (international) and internal systems..
🔍 Your Responsibilities:
- Support Clients on their hosted environments (Advosys on Microsoft environments) via tickets and phone
- Provide internal IT support to employees (hardware, software, accounts, connectivity)
- Manage access rights, permissions, and security policies across environments
- Monitor system performance and resolve incidents proactively
- Collaborate with external IT providers and vendors where needed
- Support onboarding and offboarding processes with IT setup and equipment
- Ensure proper documentation and ensure processes are being followed
- Contribute to continuous improvement of IT processes and automation initiatives
About you
You are a hands-on, solution-oriented IT professional who enjoys helping customers as well as colleagues while maintaining technical excellence. You’re not afraid to dive into details but also understand the bigger picture of IT stability and data security.
✅ Requirements
- Degree in IT or related field
- 2–5 years of relevant experience in IT support, or systems administration
- Experience with Microsoft365, SharePoint, Azure, Microsoft Entra, Intune, and Exchange Online
- Understanding of network management, backup, and security principles
- Strong troubleshooting and problem-solving skills
- Fluent in Danish and English (spoken and written)
What we offer:
- A dynamic international environment with colleagues across multiple countries
- Opportunities to grow and develop your skills within IT and cloud technology
- Flexible working conditions, working from our office in Vejle
- Competitive salary and secondary benefits
- The chance to be part of a fast-evolving, innovative international company
Who is Epona?
Epona is a leading software company specializing in Lawyer industry-specific solutions, such as Case Management including case-specific modules and Document Management. We are dedicated to delivering innovative solutions to our customers.
We have a fantastic community, and we have skilled and competent managers who are good at meeting the needs of their employees both professionally and personally. We focus on work-life balance with flexible working hours, the possibility of working from home. We are an international company with headquarters in Denmark and colleagues in the Netherlands, Portugal and the USA.
Interested?
Apply now and become a key player in Epona’s mission to empower legal professionals through smart, reliable software.
If you have questions you can contact our Head of HR, Jeanette Dekker via hr@epona.com or via +31648176700.
Or send your resume via the button, with the subject line Support/Operations Specialist and you will get a response within 3 days!