Senior-level technical support
Job summary
Since 1993, Epona software solutions has provided hundreds of organizations, and tens of thousands of users throughout the globe, with software solutions that make their businesses more productive and efficient. With offices in the Netherlands, Germany, Portugal, Denmark, and the United States we are able to serve our clients wherever they are located.
Since 1993, Epona software solutions has provided hundreds of organizations, and tens of thousands of users throughout the globe, with software solutions that make their businesses more productive and efficient. With offices in the Netherlands, Germany, Portugal, Denmark, and the United States we are able to serve our clients wherever they are located.
Essential functions
- Desktop set up and troubleshoot software issues or training issues for users of our proprietary software, including support for the Microsoft 365 SharePoint Online environment.
- Responds to support inquiries regarding our software.
- Responds to platform inquiries and issues (Microsoft 365) as well as diagnoses software interoperability problems from clients.
- Instructs users in use of software.
- Will be required to research solutions to interoperability issues (SharePoint Online Platform) as well as occasionally read how to manuals, or webpages to determine system needs or enhancements, or ways to assist clients.
Job knowledge
- Desktop set up and troubleshoot software issues or training issues for users of our proprietary software, including support for the Microsoft 365 SharePoint Online environment.
- Responds to support inquiries regarding our software.
- Responds to platform inquiries and issues (Microsoft 365) as well as diagnoses software interoperability problems from clients.
- Instructs users in use of software.
- Will be required to research solutions to interoperability issues (SharePoint Online Platform) as well as occasionally read how to manuals, or webpages to determine system needs or enhancements, or ways to assist clients.
Education &
experience
- Desktop set up and troubleshoot software issues or training issues for users of our proprietary software, including support for the Microsoft 365 SharePoint Online environment.
- Responds to support inquiries regarding our software.
- Responds to platform inquiries and issues (Microsoft 365) as well as diagnoses software interoperability problems from clients.
- Instructs users in use of software.
- Will be required to research solutions to interoperability issues (SharePoint Online Platform) as well as occasionally read how to manuals, or webpages to determine system needs or enhancements, or ways to assist clients.
Interested? Apply now